More pictures here!
I wonder what’s the turn out if we enable online booking. We are probably one of the few salons that do not have the 24h booking service available. Note: Online bookings that we are referring to here are those with instant confirmation.
I remember those days when we were writing appointments on paper. Each customer had to repeat their phone numbers EVERY SINGLE TIME! The rules were obvious: 1) Write within your own column 2) No striking; erase mistakes, changes and cancellations. Everyone need to be able to understand what’s written. It was epic remembering the amount of holes and tears we made just from rubbing!
In year 2012, I started to transfer bookings on excel spreadsheet. It should not have been a big change but for many of us that are so used to holding scissors and hairbrushes, the keyboard was a challenge. The most important knowledge I impart to everyone at that time was… the shortcut to copy and paste! It was absurd, I know. But, the last thing we want to do was to get phone numbers wrong!
In year 2015, we integrated fully to an online appointment system. Our favourite feature is the SMS reminders that are automatically generated 24 and 3 hours before clients appointment time. It reduces the number of no show appointments and allow us to focus better working. So, wouldn’t it be a lot more efficient to enable online bookings as well? It does sound like the most apparent thing we should do! But, what’s going to happen to personalisation in service?
If you have ever contacted us to arrange your bookings, you may have noticed that you get to do a pre-consultation first before confirming a time slot, especially for chemical services. It is literally a consultation before the actual consultation. This helps us to facilitate work better because it allows us to gauge the right amount of time we will need to do your hair while at the same time giving you a clearer idea of the amount you will be spending at the end of the service. That is clearly something online booking is not able to do.
Presently, Facebook has an interesting feature to allow customers to request an appointment outside salon operating hours. With some customisation, Instagram and WhatsApp can do the same effectively. Again, they are all request that will still need some waiting time for our confirmation. But, think about this. Online bookings will give you that instant confirmation you need but it might not give us enough time to prepare to receive you. Although we can be quick at work, we would not want to rush behind your chair.
We have not completely chuck away the idea of online booking. I think there is still scope for improvements on scheduling. Perhaps, for different productivity goals?
Being in business for over 15 years now got us thinking of ways to do more. Ana and Ina were young adults working at QB house; when the 10 minutes haircut trend began. At that time, our parents had a little salon station set up at home for friends and relatives that wanted to do more than just hair cut like colouring, straightening and perming. It was so that they can both continue doing all of what they have learnt and not just focus on just hair cutting.
The beauty of working with family is that you will always have that luxury of work-life balance and the flexibility of time although, we saw the difficulties our customers had when booking appointments. Over the years, we recruited and trained fresh graduates so that we could cater to more appointment request. Today, we are working together with our dedicated staffs and sometimes, with our children running around!
In February, we promoted one of our assistant to a Hairstylist. And, we would like to do it all over again! We believe in learning by experiencing. Therefore, we are looking for individuals who wants to learn a new skill. She must be intrigue to learn everything about hair. We want to impart knowledge once again and then let her soar in the art of hair. Would you or anyone you know want to take up this challenge?
* Be trained and groomed in 3 months to be an assistant hairstylist on full-time basis
* Have the opportunity to learn basic hairstyling, colour application and mixing colours, perming, straightening
* Be able to learn and experience all about hair and scalp care
We have 1 spot to fill for this program. Our goal is to teach you a new skill and let you grow to be a hairstylist. Would you or anyone you know want to fill this spot? Send your interest via this link and check the box Internship in the form. Please take your time to tell us more about your self. ANYTHING at all! We need to get to know you!
In light of the coronavirus, please note the precautionary measures due to the outbreak. No one from our team of staff and directors have traveled to China. If you have visited China in the past 14 days or come in contact with a suspect or is a case of the Wuhan virus, or is having URTI symptoms – fever, cough, breathlessness, sore throat, please reschedule your appointment.
With effect 31st Jan 2020, you will be receiving 2 automated SMS reminders 24 and 3 hours before your appointment time. You will not be required to reply to these messages. However, we seek your cooperation to update us should there be any changes in your appointments or if you will be running late.
Appointments are typically arranged back to back for each stylist. We do understand when urgent matters arises and that you will need more time to get to your appointment. However, in order for us to accommodate to your hair needs, we will need to be informed so that we can be better prepared to service all our appointments for the day.
Thank you for your continuous support and kind understanding. Let’s all look out for one another and stay safe and healthy!
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A gift for you on our 16th year anniversary! Scan QR code or visit https://advo.io/EN4UkS to claim yours now! And, don’t forget to call for an appointment first before you visit us at the salon. Valid till 16th Oct 2019.
A couple of months ago, I had come up with an infographic as suggested by a dear friend to summarise some points that I feel my friends who were enquiring a lot on halal hair dyes would benefit from knowing.These are just basic information on hair colouring and hair dyes to give you a clearer idea of what’s being applied to your hair during a colouring process. In case the image does not appear clear on your screen, read them below!
10 Things To Know About Hair Colouring [Muslim- Themed]
- There are 3 main types of hair dyes: Permanent, semi-permanent and temporary.
- Depending on the type of dye used, peroxide may or may not be necessary.
- Peroxide is a developer that is used to mix with colour and bleach to help open up the hair cuticle during colouring process.
- Bleaching is stripping off natural and artificial colour pigments from your hair.
- Highlighting, balayage, ombre are some of the technique hairstylists use in hair colouring. They are not a kind of colour.
- Henna is a vegetable hair dye(herbal) and does not require developer. Yes, it coats the hair.
- Permanent dyes do not coat hair. Semi-permanent dyes coat partially while temporary dyes coat fully.
- Halal hair dyes do not necessarily mean it will not coat your hair.
- Halal hair dye simply means there are no ingredients in it that comes from animals. It still has alcohol. Therefore, be mindful of the type of dye when choosing a hair colour.
- Colouring your hair black after you damage it only makes it look healthy but does no make it healthy enough for another chemical hair job.